Frequently Asked Questions
Q- What should we wear?
A- Solid colors are best; avoid
bold patterns, T-shirts, tight short skirts and sleeveless. Clothing
should not compete with faces when viewing your portraits. See
the website portrait pages for the style of portrait you like
best and for additional clothing suggestions. We usually don't
recommend the "coat and tie" look for outdoor portraits.
Q- Where should we be photographed?
A- There are a number of favorite
locations we work at in the Menlo Park, Palo Alto, Los Altos,
Mountain View, Sunnyvale and Cupertino area.
Q- Can we be photographed at
our home outdoors?
A- Yes. We look for full shade
most of the time. Keep this in mind if you have a favorite spot
at home and watch if a morning or late afternoon session would
be better for shade. It is important that the background also
be in shade. Be sure that faces are shaded and not unevenly lit
by speckled sunlight filtering through trees from camera position.
Speckled sun falling on backs is OK, not on faces.
Q- How about inside our home?
A- Indoor portraits at home are
almost always made in your living room and include your natural
Q- Can we be photographed at
our vacation home?
A- Sure we travel! If you have
a special place in mind, let's talk about it. What better way
to remember that special summer by the lake than with a family
Q- Do you do senior portraits?
A- Yes. Students should be photographed
the summer before their senior year. We offer a variety of poses
either in the studio or in a natural outdoor environment. Your
yearbook photograph is e-mailed to your school.
Q- How long will my portrait
A- Most sessions last about 45-60
minutes. If we are photographing your entire family, we will
probably also do portraits of your children as a group, children
individually and parents as a couple. Grandparents are encourage
to attend too. If you have time constraints, please let us know
as soon as possible.
Q- Can we include our pet?
A- We love to work with animals.
Your leashed dog is welcome at the park. Solid black dogs show
up best against lighter clothing, and you might want to add a
bandana for color. Your cat can be photographed at your home.
Q- What are your hours?
A- Appointments can be scheduled
Tuesday - Saturday. We are closed Sundays and Mondays.
Q- How do we select our portraits?
A- We try to have them posted
online a few days after your session. We can also show the images
at your home if that's better for you. We'll discuss all the
possibilities including various sizes, finishes, special retouching
concerns and possible "head swaps".
Q- Should the wall portraits
be covered with glass?
A- All our photo collages and
wall portraits 11x14 through 24x30 are protected by several coats
of lacquer and do not need glass. For additional protection,
glass may be used. Framed portraits can be dusted with a lamb's
Q- Do you offer holiday cards?
A- We offer several styles of
cards... the Trimline cards with a holiday logo and personalized
name imprint, traditional cards that have a photograph attached
to them and also cards where the photo is printed on card stock
with printer's ink. Another option is to purchase quantity photographs
and enclose them with your own cards.
Q- Do you do black & white
A- Yes, they can be printed in
black & white.
Q- How long before the finished
portraits are ready?
A- Finished portraits usually
are ready 3 to 4 weeks after you place your order. We box and
ship 11x14 and smaller unframed portraits via UPS for $10.00.
Q- Can we get digital files or
A- Yes, they are available on
a sliding scale that varies with the total order.